Refund and Returns Policy

Overview

Kindly note that we do not accept returns for orders that are rightly fulfilled and, as such, no refund.

When a special consideration is given for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must also present the receipt you were given.

Refunds

Once your return is received, inspected, and approved, we will notify you and process a refund within 12 hours.

If you didn’t get a notification after 12 hours, kindly check your bank account or contact your bank.

Exchanges

We only replace items if they are defective or damaged. We do not exchange or swap products.

Shipping returns

If the return is as a result of mistake from Us, We shall take full responsibilty for the Logistics both the return and shipping back to you however if otherwise you will be responsible fully for the Logistics.

Need help?

If you need any further help, kindly contact us.

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Contact Us

Address:

Lagos & Ibadan

WhatsApp & Calls:

+234 803 485 9688

Email: info@quickdrugs.ng

QUICK LINKS

PARTNER WITH US

ACCOUNT DETAILS

GTBank PLC
Account Number:
0762431493

Account Name:
Quick Drugs NG

Account Type: Current
Sort Code: 058-152492.

GENERAL TERMS & CONDITIONS

You acknowledged and agree that:

i. Customers/Clients

• the website is a Drug Request and Refill platform.
• delivery charges, packaging charges, handling charges, administrative charges, insurance and other ancillary costs and charges, will only be payable by the buyer where applicable.

ii. Vendors/Suppliers

• all products shall be of satisfactory quality, fit and safe for the purpose(s) specified.

PAYMENTS
We do not accept cash, POS, or any form of payment on delivery.

All payments should be Direct Bank Transfer made ONLY to the account details provided on this Website (Check the Footer)
You risk losing your money if you make any form of payment to ANY other account/person/Channel different from that provided on this website.

Quick-Drugs NG shall not be liable for such loss in any way.
You must make FULL payments due for any product(s) you order before delivery is made.
WE DO NOT ALLOW PART PAYMENT.

COPYRIGHTS
Quick-Drugs NG with our licensors owns and controls all the copyright and other intellectual property rights on our website and hence all rights on our website are reserved.

DISCLAIMER
• the completeness or accuracy of the information published.
• that the material on the website is up to date.
• that the website will operate without fault.
• that the website or any service on the website will always remain available.

LIMITATIONS
Our general terms and conditions will not:
• limit any liabilities that are not permitted under applicable law
• exclude any liabilities or statutory rights that may not be excluded under applicable law
We will not be liable to you for any loss or damage of any form, including:
• any loss occasioned by any interruption or dysfunction to the website
• any losses arising out of any event or events beyond our reasonable control
• any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill
• any loss or corruption of any data, database, or software

• any special, indirect, or consequential loss or damage.
• hyperlinks to other websites owned as we have no control over third-party websites and their contents, and we accept no responsibility for them or for any loss or damage that may arise from your use of them.

INDEMNIFICATION
You hereby indemnify us and undertake to keep us indemnified.

LEGAL
These general terms and conditions shall be governed by and construed in accordance with the laws of the territory and any disputes relating to these general terms and conditions shall be subject to the exclusive jurisdiction of the courts of the territory.
Once again, you are welcome to Quick-Drugs Nigeria.

Signed
Management.

RETURN & REFUND POLICY

It is our desire that all our customers enjoy a wonderful experience each time they order on our platform without hiccups.

For different reasons, you may want to return items you have purchased and get a refund.

As such this Returns & Refunds Policy highlights our conditions for accepting returns & issuing refunds for items purchased from Vendors/Suppliers via the Quick Drugs NG platform.

It also spelled out when we will not accept returns or issue refunds.

RETURN PERIOD

Due to the nature of items sold on this platform, Quick Drugs NG accepts returns within 24 hours for Orders delivered within Lagos and 72 hours for Orders delivered outside Lagos after delivery.

We do not accept returns after the return period has elapsed. As such we advise you to confirm your order immediately after you receive them.

CONDITIONS TO ACCEPT & REJECT RETURNS

i. TO ACCEPT:

Reason for return	Applicable products
Expired Products or Products that you won’t exhaust as the date of expiry	All Products
Wrong Product Delivered	All Products
Different Brand from what was ordered	All Products
Items received is/are broken or defective	All Product
Packaging was damaged	All Products
Items received with missing parts/accessories	All Product
Used/Tampered items	All Product
Fake/unauthentic items with Proof	All Products
Wrong Specifications/Pack size	All Products
Has a prescription label on it	All Products
Items with the label “NOT FOR SALE”	All Products.

We shall only accept returns for items/orders that meet the conditions stated above ( i )

ii. TO REJECT:

Reason for return	Applicable products
I changed my mind	All Products
Cold Chain Products that were not returned immediately	All Products
Wrong order placed but delivered	All Products
Not in Original Packaged/Repackaged when return was made.	All Products
Gifts/Free Products	All Products
Non-damaged/Untampered Customized Products	All Products

We shall not accept returns for items/orders that meet the conditions stated above ( ii ).

If an item is covered by a warranty and becomes damaged or defective during the warranty period, it is not covered by this Returns and Refunds Policy, but by the seller’s warranty.

Warranty information come with the product pack

PACKAGING RETURNS

While returning items;

Ensure you do so in the exact condition you received it. Its original packaging, tags, labels, and accessories are completely intact.

Returned items are your responsibility until they reach us, so do make sure they are packaged properly and can’t get damaged on the way.
For items that meet the return criteria, Quick Drugs NG shall bear the cost of returning the item/order.

REFUNDS

Upon return or perhaps your order was not fulfilled after payment, you shall be refunded for both the purchase price and the full cost of delivery you paid for.

Once your return is processed and completed, our refund timeline is 1 – 3 working days.

REJECTION OF RETURNS & REFUNDS

Returned items are inspected upon return to ascertain/confirm the reasons provided for the return & refund.

If we do not accept your return request, you shall not receive any refund of the purchase price or the delivery fees.

If the reason stated in the Return and Refund Form does not correlate with or meet our return criteria upon inspection, you shall not be entitled to any refund and you shall bear the full cost of re-delivery back to you or Forfeit the Order if it stays with us after two weeks (Pls NB: while your order stays with us, it is not covered by Insurance and Quick Drugs NG shall not be liable for any Loss or Damage after 72 hours)

Upon filling out the Return & Refund form, you’ll be notified about the following:

If it was approved or rejected
How and when to go about the return
When you will get a refund (usually within 48 hours after inspection & validation)

ADDITIONAL CHARGES AND FORFEITURE

Additional charges shall and can apply for many reasons e.g. customization, special packaging, and extra services you request and carry out, re-delivery of rejected orders due to wrong claims, etc.

If you do not collect/pick up your order after two(2) weeks, you shall forfeit the order and we reserve the right to dispose of, sell, donate, recycle, or destroy the item(s) contained in your order.

EXCHANGES & SWAPPING

We do not offer exchanges or swapping on our marketplace/platform. Kindly return unwanted items with valid reasons and place a new order.

HOW TO GO ABOUT RETURNS & REFUNDS

Visit www.quickdrugs.ng
Chat up our Customer Care Support and request a Regular Return & Refund Form (RRR-Form)
Fill out the form and send a copy to our customer care support along with your payment evidence. Ensure you get feedback.
E-mail the filled-out form and your payment evidence to info@quickdrugs.ng using the title: “Request for Regular Return & Refund” NB: This is your evidence and we will need it for documentation purposes.

SPECIAL RETURN & REFUND PRIVILEGE

If you wish to return any order that does NOT meet our returns & refunds acceptance conditions, you can file an appeal within 24 hours after delivery for a Special Return and Refund stating the rationale for the return and if granted by the seller/vendor, Quick Drugs NG shall refund you only the monetary value of the order with a #1,500 Service Charge.

Also, you shall not receive any refund on delivery fees and you’ll be fully responsible to incur the cost of logistics back to our warehouse or Vendor.

To process a Special Return & Refund:

Visit www.quickdrugs.ng
Chat up our Customer Care Support and request a Special Return & Refund Form (SRR-Form)
Fill out the form and send a copy to our customer care support along with your payment evidence. Ensure you get feedback.
E-mail the filled-out form and your payment evidence to info@quickdrugs.ng using the title: “Appeal for Special Return & Refund” NB: This is your evidence and we will need it for documentation purposes.

Quick Drugs NG shall on your behalf reach out to the Vendor/Seller and revert.

The appeal timeline and refund take about 1-3 working days.

If your appeal is declined, we are sorry to say that Quick Drugs NG can not help out at this point.

Signed:

Management

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